These terms and conditions apply to your use of this website and to any services you book with Heating Services Ltd. Please read them carefully. By using this website or booking work with us, you agree to these terms.
1. Company Details
1.1 This website is operated by Heating Services Limited, trading as Heating Services Ltd, a company registered in England and Wales under company number 06494775. Our registered office is Onega House, 112 Main Road, Sidcup, Kent DA14 6NE. Our VAT registration number is 246091412.
1.2 Heating Services Limited operates as part of Lets Fix Group Ltd, a company registered in England and Wales under company number 17281828, whose registered office is 19-21 Swan Street, West Malling, Kent ME19 6JU. The Lets Fix Group website is at https://letsfixgroup.co.uk/.
1.3 Because we are part of Lets Fix Group, you may see the Lets Fix Group name on correspondence, invoices and other documentation relating to your work, and you may be contacted by members of the Lets Fix Group team, including employees or engineers, in relation to services booked through Heating Services Ltd.
1.4 In these terms, "we", "us" and "our" refer to Heating Services Limited, and "you" and "your" refer to the customer.
2. Services
2.1 We provide boiler installation, boiler repair and servicing, central heating, plumbing, drainage and bathroom installation services to domestic and commercial customers in London, Surrey and Kent.
2.2 Gas work is carried out by Gas Safe registered engineers. Where work is subject to Building Regulations or other statutory requirements, we will carry it out in accordance with those requirements.
2.3 Information on this website is provided for general guidance only. It does not form part of any contract and is not a substitute for a site visit and written quotation.
3. Quotations
3.1 We provide a written quotation before any work starts. Quotations are itemised into parts and labour so that you can see what you are paying for.
3.2 A quotation is based on the information available to us at the time it is prepared. If, once work is under way, the job is found to differ from what was expected (for example, hidden pipework, additional parts or extra time), we will discuss any change with you and agree it before continuing.
3.3 A contract is formed when you accept a written quotation, whether in writing, by email, or by asking us to proceed with the work.
3.4 Unless a quotation states otherwise, prices include VAT at the current rate.
4. Payments
4.1 Payment terms, including any deposit required and when the balance is due, will be set out in your quotation or invoice.
4.2 Invoices are payable by the date shown on the invoice. If payment is late, we may suspend further work until payment is received.
4.3 Where finance is offered on a boiler installation, it is provided by a third party lender and is subject to that lender's own terms, status and eligibility checks. Details are provided as part of the application process.
4.4 Goods and materials supplied remain our property until they have been paid for in full.
5. Cancellations
5.1 If you are a consumer and you agree to work away from our business premises (for example, at your home), you may have a legal right to cancel within 14 days of the contract being formed under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We will confirm your cancellation rights in writing when you accept a quotation.
5.2 If you ask us to start work within the cancellation period and then cancel, you may be asked to pay for the work carried out and any materials ordered up to the point of cancellation.
5.3 To cancel or rearrange an appointment, please contact us as early as possible using the details in section 8.
5.4 We may cancel or reschedule an appointment where circumstances beyond our reasonable control prevent us from attending. If this happens we will contact you as soon as we can to arrange an alternative time.
6. Liability
6.1 We will carry out our services with reasonable care and skill. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
6.2 We are not responsible for pre-existing faults or defects in your property, systems or appliances that were not part of the work we agreed to carry out, or for damage caused by such faults.
6.3 We are not liable for delays or failures caused by events outside our reasonable control, including supplier delays, adverse weather or restricted access to the property.
6.4 Where any work is covered by a warranty or guarantee, the length and scope of that cover will be confirmed in writing at the time. Manufacturer warranties on appliances are subject to the manufacturer's own terms.
6.5 Nothing in these terms affects your statutory rights as a consumer.
7. Governing Law
7.1 These terms are governed by the laws of England and Wales. Any dispute arising from these terms or from services we provide will be subject to the jurisdiction of the courts of England and Wales.
7.2 If you have a complaint, please see our Complaints Policy. Details of how we handle your personal data are set out in our Privacy Policy.
8. Contact
If you have any questions about these terms, please contact Heating Services Ltd at info@heatingservicesltd.co.uk, or call 07456 442118. Our office address is 32 Stoneleigh Road, Limpsfield Chart, Oxted, Surrey RH8 0TR.
